Frequently Asked Questions

Delivery time depends on your region.
Once shipped, most orders arrive within 5–12 business days.
You’ll receive a tracking link as soon as your package leaves our facility.

Shipping fees vary by destination and will be shown at checkout before you confirm your order.

Here are the full details of our Shipping Policy.

Our shipping partners are USPS, UPS, FedEx, DHL etc.
All packages are sealed in unmarked, plain packaging for your privacy.

Just choose your product, select your options (size, firmness, color), and checkout securely.

If you need help choosing, our support team is always here—no judgment, ever.

Finding your order's location is actually quite simple; you can log in to your account (our website account) or your email address; find your order number, and check it on the order tracking page.

If your order hasn’t entered production or shipping, we can modify or cancel it.
Contact us as soon as possible with your order number.

For non-custom items, we can help with refunds or replacements depending on the situation.

For custom-made items, returns are limited—every piece is produced specifically for you.

If a product arrives damaged or defective, contact us within 7 days with a photo.
We’ll replace it or offer the right solution.

Yes. All orders are processed through secure, encrypted payment gateways.

We accept all major credit cards and other secure international payment methods.

Absolutely.
We never store or share your payment information.
Your billing statement will use a neutral business name — never “JockTribe” or anything adult-related.

Every product is made from premium platinum silicone, an elite non-porous, hypoallergenic, body-safe material trusted in medical and athletic applications.

→ View the full information about the material;

Yes.

Both layers are platinum silicone, pressure-tested, stretch-tested, and inspected before packing. See how we make dildo;

JockTribe Handcrafted Dildo: Rinse with warm water and mild, unscented soap. Allow to air dry completely before storing.

Use water-based lube only for the best feel and longest product lifespan.
Avoid silicone and oil-based lubes—they may damage silicone toys.

Keep it in a cool, dry place, away from products made of TPE, PVC, or rubber.

Most beginners feel comfortable with:
5–7" insertable + moderate girth.

→ View the full size guide;

Our firmness levels reflect performance, not just softness:

Soft — flexible & comfortable

Balanced — realistic tension & versatility

Strong — intense pressure + angle hold

→ View Our Dildo Firmness Guide ;