RETURNS & REFUNDS POLICY

Built for clarity. Grounded in hygiene, safety, and respect.

At JockTribe, we craft products meant for real pleasure, real bodies, and real durability.
We keep things straightforward here. Below is everything you need to know before requesting a return or refund. For order, shipping, and delivery context, please review our full sales terms.

1. Before You Order — Choose With Confidence

Our products aren’t impulse buys. They’re serious gear built to perform.

Before checking out, double-check:

• Model
• Color
• Size / firmness
• Any custom options

Not sure?

Explore our product size guides or reach out to us anytime.

Reach out to us anytime → service@jocktribe.com

We’ll help you choose the right piece of equipment.

2. When Your Package Arrives — Inspect Immediately

When your order shows up, take a moment to inspect it.

We strongly recommend recording a quick unboxing video:

• Show the sealed package
• Opening process
• Condition of the product inside

This isn’t mandatory, but it helps us resolve claims fast if anything isn’t right.

If there’s an issue, contact us within 30 days of delivery with photos or video.

We assist with:

• Wrong item received
• Product damaged upon arrival
• Package lost / never delivered

3. Coverage for Electrical / Motorized Products

Electrical items include a 30-day warranty.

If yours arrives defective:

Please send:

• A brief description of the issue
• A clear video showing:

1. You press and hold the power button for 3 seconds
2. You press again to attempt activation
3. The product fails to respond

This allows us to diagnose quickly and take action immediately.

4. Coverage for Non-Electrical Items

For silicone or non-motorized items, condition must be verified upon opening.

A clear unboxing video helps confirm any damage that occurred during shipment.

Provide:

• Video of the sealed package
• Full opening process
• Product condition inside
• Clear evidence = fast resolution.

5. Change of Mind — If You Don’t Bond With the Product

We get it. Sometimes the vibe isn’t there.

A return is possible ONLY if:

• The product is unopened
• Still sealed in original packaging
• Unused
• Requested within 30 days

Return shipping + any reshipping costs = customer responsibility.
This includes refused or undeliverable packages.

Once opened, it cannot be returned for hygiene reasons. This policy is part of our hygiene and safety standards.
(See ISO section below.)

6. Custom-Made Products

Custom builds = no returns, no exchanges.

Since they’re created specifically for you, they fall outside the right of withdrawal.

If a custom item arrives with a clear manufacturing defect, contact us immediately with evidence and we’ll take care of it. 

7. Hygiene, Safety & International Standards (ISO 3533:2021)

Where it gets serious — and where we stay non-negotiable.

For your safety and in compliance with the ISO 3533:2021 international standard for intimate products, any item designed for direct intimate contact cannot be returned once opened, unsealed, or used. This applies to all intimate products offered by JockTribe.

This rule exists to prevent contamination risks, including exposure to bacteria such as E. coli, salmonella, and other pathogens that can develop on porous or improperly handled materials.

👉 Because of this, opened or used intimate items are not eligible for return or refund unless a defect is reported immediately upon delivery.

8. What We Cannot Accept (Strict Rules)

To keep everyone safe, the following cannot be accepted:

• Opened, used, or unsealed intimate products
• Unauthorized returns (never send items back without contacting us first)
• Custom-made products
• Damage caused by misuse or improper handling

Any unauthorized return will be rejected.

This is an industry standard and protects every member of the Tribe.

9. Refunds — How They Work

If your refund request is approved:

• It will be issued to the same payment method used at checkout.
• Processing times:

1. Credit / debit card: 5–10 business days
2. PayPal: 5–7 business days

If the refund doesn’t appear after the standard timeframe, contact us — we’ll provide a reference number for your bank.

10. Our Commitment to You

We stand for:

• Straight answers
• Quick support
• Respect for your privacy
• Zero judgment
• Products built for real performance

We’re here to make things clear, fair, and safe — every time.

If you need help, the Tribe listens. You may also review our privacy and data handling practices.
→ service@jocktribe.com